Data Privacy

1. General Information
Protecting your personal data is important to me. This privacy policy explains what data I collect when you visit my website, how I use it, and what rights you have under the Swiss Federal Act on Data Protection (FADP).

2. Data Controller
Juliane Neitzke, Switzerland

3. Collection and Processing of Personal Data
I only collect personal data necessary for the use of my services – for example, when you contact me, book an appointment, or engage in coaching. This may include:

Name, email address, phone number
Content of inquiries or bookings
IP address and technical data when visiting the website

Your data is used solely for communication, service delivery, or to improve my offering.

4. Purpose of Data Processing
I process your data for the following purposes:

Communication with you
Planning and conducting coaching sessions
Use of my online booking system (Calendly)
Website usage analysis (Google Analytics)
Improvement of services and website performance
Fulfillment of legal record-keeping obligations

5. Contact Form
If you contact me via the website form, your information (name, email, message) will be transmitted securely and stored. It will be used only to process your request.

6. Calendly and Stripe

Appointment Booking via Calendly
I use Calendly (provider: Calendly LLC, USA) for scheduling. Your name, email, and any additional information entered will be shared with Calendly.
Calendly processes this data on my behalf. Transfers to the USA are made in accordance with the EU-U.S. Data Privacy Framework. Learn more: https://calendly.com/privacy

Payment Processing via Stripe
For payment processing of discovery calls, I use the service Stripe (provider: Stripe, Inc., USA). When you book a paid session via Calendly, your payment information (such as name, email, and credit card details) is collected and processed by Stripe. I do not store any credit card data on my own systems.

Stripe complies with recognized security standards, including PCI-DSS, and processes data according to the EU-U.S. Data Privacy Framework. Learn more: https://stripe.com/privacy

7. Use of Google Analytics
This website uses Google Analytics (Google LLC, USA) to analyze user behavior. Cookies are used to collect anonymous data (e.g. which pages are visited, for how long, from where).
Your IP address is anonymized and not combined with other Google data.
Processing is based on my legitimate interest in improving this website.
You can deactivate Google Analytics anytime using the Google Opt-Out Tool.

8. Cookies and Similar Technologies
This site uses cookies for functionality and analysis. You can accept or decline cookies when visiting the site or adjust your browser settings.

9. Data Retention and Security
I store your data only as long as necessary or required by law.
I use appropriate technical and organizational measures to protect your data (e.g. SSL encryption, secure storage, access restrictions).

10. Data Disclosure to Third Parties
Your data will only be shared if:

You give consent
It is required to deliver a service
Legal obligations apply
Trusted service providers (e.g. web hosting, accounting) are involved

11. Your Rights
You may at any time request:

Access to your stored data
Correction of incorrect data
Deletion (where legally permitted)
Restriction or objection to processing
Data portability (in a readable format)

Please send any requests to: E-Mail: info@julianeneitzke.com

12. Hosting & Server Log Files
My hosting provider automatically collects data with each website access, including:

IP address
Date and time
Requested pages/files
Browser type, operating system
Referrer URL

This data is used solely for security and error analysis purposes and is not evaluated in a personally identifiable way.

13. Updates
This policy may be updated at any time. The version published here is the most current.

Last updated July 07, 2025